Reservation policy (Ski season)

Please call us at (81)0261-75-4000 or email us at info@gvhakuba.co.jp for any inquiry.

Payment

 We ask you to make payments 3 separate times.
 1. 30,000 yen as a deposit a week after your reservation.
 2. 30% of the accommodation fee by the end of this August.
 3. The rest of the amount 1 month prior to your arrival.


Cancellation policy

 If you cancel your reservation within 30 days prior to your arrival, 100% of the accommodation fee will be charged.

Amendment You can modify the arrival date, departure date or cottage type for an additional fee 500 yen each time.
Check-in The check-in time is 3 pm up to 6 pm.
Please let us know if you come to visit us after 5:30 pm.
Check-out The check-out time is 10 am.
Additional charge will be applied to you if you would like to stay at the cottage past 10 am.
The fee is 500 yen /hour per person.
Pick up
and
drop off
We offer a free pick up and drop off service(9:00am-5:30pm available) from JR Hakuba station, Happo bus terminal, Ski resort in Hakuba and your cottage. This service is only for your check in and check out.
Pre-bookng required.

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