Reservation policy

Please call us at (81)0261-75-4000 or email us at info@gvhakuba.co.jp for any inquiry.

Deposit

All reservations require a 50% deposit to guarantee the reservation within 10 days after booking.
Please make the payment to the bank shown below.


 Bank:        Hachijuni Bank, Ltd.
 Branch:        Hakuba Branch
 Bank code:      486
 Account Number:    154178
 Beneficiary's Name:  View Valley Co, Ltd.
 Address: 24196-24 Kamishiro Hakuba village
      Kitaazumi-gun Nagano Prefecture Japan

 *We only accept payment in Japanese Yen.
 *Please contact us if it is inconvenient for you to pay it by the due
  date.
Cancellation policy

We require 30 days cancellation notice prior to your scheduled arrival, otherwise we will charge you
cancellation fee and 1,000 yen administrative fee as below.


 30 days to 8 days    = 20% of your accommodation amount.
 7 days to 2 days    = 30% of your accommodation amount.
 1 day         = 40% of your accommodation amount.
 On your arrival date
 or no show      = 100% of your accommodation amount.

 No refunds for BBQ equipment rental and open-air-bath cancellation
 on the day of arrival and dinner delivery cancellation on the day
 before the delivery day.
Amendment You can modify the arrival date, departure date or cottage type for an additional fee 500 yen one more time.
Check-in The check-in time is 3 pm up to 6 pm.
Please let us know if you come to visit us after 5:30 pm.
Check-out The check-out time is 10 am.
Additional charge will be applied to you if you would like to stay at the cottage past 10 am.
The fee is 500 yen /hour per person.
Pick up
and
drop off
We offer a free pick up and drop off service(9:00am-5:30pm available) from JR Hakuba station, Happo bus terminal, Ski resort in Hakuba and your cottage. This service is only for your check in and check out.
Pre-bookng required.

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